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VitalPBX

148
  • Welcome To VitalPBX
  • Installation
    • User Menu
    • System Registration and Interface Overview
    • Post-Installation Options
    • Troubleshoot Debian Installation.
    • Installing VitalPBX on ARM-based systems
    • Installing VitalPBX in a Debian and VPS Installation
    • Dedicated Hardware Installation
    • Virtual Machine Installations
    • System Specifications
  • PBX
    • Weak Passwords
    • Log Files and Log File Viewer
    • Blacklist
    • Custom Contexts
    • Task Manager
    • Phonebooks
    • Extensions
      • Personal Assistant
      • User Portal
      • Extension Status
      • Bulk Modification
      • Bulk Extensions
      • Export Extension
      • Import Extensions
      • Using Hot Desking
      • Configuring a Hot Desking Device
      • Boss/Secretary Feature
      • Incoming Route
      • Follow Me
      • Advanced Extension Settings
      • Extension Call Recording
      • Voicemail
      • General Configuration
    • Applications
      • Voicemail Broadcast Groups
      • Call Parking
      • Paging and Intercom
      • Call Back
      • DISA
      • Pickup Groups
      • Conference Bridges
      • Speed Dialing
      • Custom Applications and Destinations
      • Feature Codes
      • Dynamic Destination
      • PIN Lists
    • Class of Service
      • Customer Codes
      • Authorization Codes
      • Class of Service
      • Route Selection
      • Dialing Restriction Rules
      • Feature Categories
    • Call Center
      • Queues Callback
      • Commands for Queues and Agents
      • Queue Priorities
      • Agent Codes
      • Queue VIPs
      • Queues
      • Ring Groups
      • Call Center as a Concept
    • Calls Routing
      • Dynamic Routing
      • Outbound Routes
      • Inbound Routes
      • Trunks
    • Incoming Call Tools
      • Languages
      • Caller ID Lookup
      • Caller ID Modifier
      • Night Mode
      • IVR
      • Announcements
      • Time Groups and Time Conditions
      • LCR (Least Cost Routing)
    • Tools
      • Log Files and Log File Viewer
      • Blacklist
      • Custom Contexts
      • Task Manager
      • Cron Profiles
      • Phonebooks
    • Emergency Calls
      • Dispatchable Locations
      • Emergency Numbers
    • Provisioning
      • Phone Provisioning
    • VitalPBX Connect
      • VitalPBX Connect
    • Admin
      • Branding
      • Users and User Profiles
  • Reports
    • CDR Reports
      • CDR Filters
      • CDR Reports
    • PBX Reports
      • IAX2 Settings
      • PJSIP Settings
      • PBX Reports
    • IVR Reports
      • IVR Stats and IVR-Based Surveys
  • Settings
    • Technology Settings
      • Secure Calls (TLS)
      • Device Profiles
      • SIP Settings (Legacy)
      • NAT Settings and Firewall Overview
      • Dial Profiles
    • Voicemail Settings
      • Voicemail Timezones
      • Voicemail Settings
    • PBX Settings
      • Best Security Practices
      • Mini HTTP Server
      • CDR Settings
      • CEL Settings
      • RTP Settings
      • System General
    • Voice Prompts
      • Asterisk Sounds
      • Music on Hold
      • Recordings Management
  • Admin
    • System Settings
      • Email Templates
      • Notifications and Monitoring
      • Time Zones and Email
    • Multi-Tenant
      • Tenant Trunks (Inter-TenantCommunications)
      • Tenant Configuration
      • Multi-Tenancy as a Concept
    • Firewall
      • Geo-Firewall
      • WhiteList IP Addresses
    • Network
      • OpenVPN
      • DHCP Configurations
    • Add-ons
      • Conclusion
      • Virtual Faxes
      • Microsoft© Teams™ Connector
      • CRM Connector
      • Authentication Codes
      • SMS
      • Introduction
      • Paging Pro
      • Licensing
      • Installing Add-On
    • Tools
      • Conclusion
      • Weak Passwords
      • Asterisk CLI (Web)
      • Backup and Restore
      • Introduction
      • Maintenance
  • High Availability
    • Multi-Instance with Proxmox
    • High Availability using Proxmox™
    • DRBD High Availability Useful Commands
    • Changing One of the Servers in DRBD High Availability
    • DRBD High-Availability Monitoring and Updates
    • Installing Add-Ons in High Availability
    • High Availability Using DRBD
  • API and AMI
    • AMI (Asterisk Management Interface)
    • API
    • Introduction
  • Troubleshooting
    • Conclusion
    • VitalPBX Commands
    • SNGrep
    • Call Filter
    • Fail2Ban Commands
    • Introduction
  • Appendix
    • Appendix
    • Grand Conclusion

Technical FAQs

84
  • How is the occupancy level of a Call Center Agent calculated in Sonata Stats?
  • How is service level calculated in Sonata Stats?
  • Which ports are necessary for VitalPBX or Vitxi to work?
  • Conclusions 
  • How do I integrate dSIPRouter (Kamailio) with VitalPBX? 
  • How do I integrate dSIPRouter (Kamailio) with VitalPBX?
  • How To Install VitalPBX 4 On A Raspberry Pi 
  • How to Configuring a High Availability (HA) environment in Proxmox for VitalPBX 
  • How To Install Proxmox VE To Create A VitalPBX Multi-Instance 
  • How To Install VitXi on An External Server? 
  • How To Install Sonata Dialer on An External Server? 
  • How To Install Sonata Stats on An External Server? 
  • How To Install Sonata Billing on An External Server? 
  • How To Install Sonata Recording on An External Server? 
  • How To Install Sonata Switchboard on An External Server? 
  • How to send the voicemail to an email with the transcription? 
  • Can I integrate VitalPBX with my CRM? 
  • Should VitalPBX Connect download phonebook from the PBX? 
  • Error applying changes in VitalPBX or after an update VitalPBX does not start, what do I do? 
  • Can different Tenants have the same exts? like Tenant A 101 and Tenant B 101? 
  • How many Tenants can I have on a single server? 
  • How to install Festival Text to Speech (TTS) in VitalPBX? 
  • How to install Pico2Wave Text to Speech (TTS) in VitalPBX? 
  • How do I do a satisfaction survey in VitalPBX at the end of a call? 
  • I have permission errors, how can I correct them? 
  • On how many servers can I use the Licenses I purchase? 
  • Is the support system 24/7? 
  • How to dial extensions internally between the tenants? 
  • How do I install VitalPBX onto my own hardware? 
  • VitXi WebRTC stopped working 
  • Lost Web Access 
  • How to fix corrupt or incomplete installation? 
  • How to move Sonata Stats to a remote server? 
  • How to restore VitalPBX backup from command line? 
  • How to share modules/add-ons with Tenants on VitalPBX? 
  • Let’s Encrypt Certificate does not work 
  • How do I get a trial license? 
  • How to correctly configure VitalPBX Mobile 
  • How to Migrate from VitalPBX 3 to VitalPBX 4? 
  • Microsoft Teams Direct Routing IP Addresses 
  • How to access MariaDB remotely? 
  • How to add disk space in a Digital Ocean Droplet? 
  • How to connect an external drive (NAS or Storage Server) in VitalPBX to store the recordings? 
  • How do I permanently move the recordings to a new Disk? 
  • VitalPBX Connect Provisioning/Push Server List 
  • What are the differences between VitalPBX Mobile and VitalPBX Connect? 
  • How many VitXi Users does my Server support? 
  • Does VitalPBX have a High Availability or Fail Over option? 
  • Is it possible to install VitalPBX in high availability? 
  • How many concurrent calls does VitalPBX support? 
  • How to install VitalPBX on a VPS? 
  • Where can I find more details on the type of commercial modules available for VitalPBX? 
  • What can VitalPBX do with the Support Packages? 
  • Does VitalPBX offer support? 
  • Can I deploy High Availability on a VPS Service?
  • When deploying High Availability, can one license work for both servers? 
  • What are the minimum hardware specifications to install VitalPBX 4? 
  • Does the White Label Program include the VitalPBX Communicator? 
  • Does the Branding Module also include the Sonata Applications? 
  • What is the difference between the Branding Module and the White Label Program? 
  • What are your recommended SoftPhone devices? 
  • What is the difference between the Enterprise Plan and the Carrier Plan? 
  • Does VitalPBX offer a Multi-Tenant Solution? 
  • Are the add-ons licenses a one-time payment or a monthly or yearly payment? 
  • Do I need to get a trial license to try out all of VitalPBX’s commercial add-ons? 
  • Does VitalPBX require a License for the number of Extensions, IVRs, Queues, Trunks, and other features? 
  • How can I get VitalPBX, and where can I install it? 
  • How do I activate my VitalPBX system? 
  • How do I get help with a technical issue on my VitalPBX? 
  • How to migrate large volumes of Recordings, CDRs and Statistics from one VitalPBX to another VitalPBX? 
  • How do I change the IP to static in VitalPBX 4? 
  • How do I do a speed test to test the bandwidth I have available? 
  • How to reset VitXi WebRTC passwords? 
  • How to reset Sonata Dialer passwords? 
  • How to reset Sonata Recording passwords? 
  • How to reset Sonata Switchboard passwords? 
  • How to reset Sonata Billing passwords? 
  • How to reset Sonata Stats passwords? 
  • How to reset VitalPBX passwords? 
  • Why did Asterisk remove SIP in favor of PJSIP? 
  • How can I see the bandwidth consumption of my server in real time? 
  • VitalPBX 4 API Documentation 
  • What are integrated SMS providers? 
  • Introduction

Commercial FAQs

61
  • Conclusions 
  • What is the difference between VitalPBX and 3CX? 
  • What is the difference between VitalPBX and FreePBX?
  • Can you connect to Microsoft Teams? 
  • What are your call center plans? 
  • Do you provide phone numbers? 
  • How much does it cost the starter license? 
  • Can I try a Demo?
  • Can I use your add-ons on other asterisk distros? 
  • What are your white label options? 
  • Can I get a trial? 
  • How do I register a license? 
  • How do I revoke a license? 
  • Can I schedule a meeting? 
  • Do you have a Geo Firewall?
  • Do you have IVR? 
  • Do you have a maintenance module? 
  • Do you have a multi tenant? 
  • Do you have VPN? 
  • Do you have paging? 
  • Do you have phone provisioning? 
  • Do you have queues callback? 
  • What is the starter license? 
  • Do you have virtual faxes? 
  • Do you have bulk extensions? 
  • Do you have custom context? 
  • Do you have dynamic destinations? 
  • Do you have dynamic routing? 
  • Do you have phonebooks? 
  • What are your call center features? 
  • What are your carrier features? 
  • What are your government features? 
  • What are your hotels industry features? 
  • What are your education industry features? 
  • What are your enterprise features? 
  • What is sonata switchboard? 
  • What is sonata recordings? 
  • What is sonata stats? 
  • What is sonata dialer? 
  • What is sonata billing? 
  • What is Vitxi WebRTC? 
  • What are the features of your call center plan? 
  • What are the features of your carrier plus plan? 
  • What are the features of your community plan? 
  • What is VitalPBX Connect? 
  • Do you have a mobile solution? 
  • What is the sonata call center suite? 
  • What are VitalPBX 4.0 features? 
  • Do you have a store? 
  • Where can I download VitalPBX? 
  • What are your plans? 
  • What is your pricing? 
  • Where is your documentation? 
  • Can I get free support?
  • Do you have a helpdesk? 
  • I want to sell your system as a partner 
  • Where can I take a VitalPBX course? 
  • Do you have social media? 
  • Where are you located? 
  • Where can I send an email? 
  • Introduction

Sonata Billing

28
  • Installation 
  • Press URL
  • Introduction
  • Dashboard
    • Dashboard
  • PBX
    • Directory 
    • Cost Center 
    • Trunk 
    • Extensions
    • Carrier
  • Tariffs
    • Dial Codes Categories 
    • Price Categories 
    • Customer Rates 
    • Carrier Rates 
    • Tariffs
  • Reports
    • Technical Specification 
    • Reports Schedule 
    • Reports Filters 
    • Reports Builder 
    • Reports 
  • Tools
    • Call Simulator 
  • Users
    • System Users 
    • Roles 
    • System Permission
  • Settings
    • Licensing 
    • Email Settings 
    • Currency Exchange Rates
    • Company Profile 
    • Settings 

Sonata Dialer

26
  • Installation 
  • Sonata Dialer 
  • Beta Tester
  • Introduction
  • Dashboard
    • Dashboard 
    • Menu
  • Campaigns
    • Campaigns 
    • Queues 
    • Contact Lists 
    • Disposition Groups 
    • Forms 
    •  Campaigns
  • Reports
    • Calls By Agent 
    • Dispositions Reports 
    • Agents Report 
    • Reports 
  • Users
    • System Permission 
    • Roles 
    • Pause Profiles 
    • Users 
  • Settings
    • Technical Specifications 
    • Agent Console 
    • PBX Settings 
    • ICE Servers 
    • General Settings 
    • Settings 

Sonata Recordings

17
  • Introduction 
  • Panel
    • Technical Specification 
    • Manager/Supervisor/Administrator Panel 
    • Agent Panel 
    • Admin Panel 
  • Reports
    • Downloads 
    • Search Calls 
    • Filters 
  • Settings
    • Activation
    • Users 
    • User Profiles 
    • Extensions 
    • Synchronization 
    • Teams 
    • Flag Profiles 
  • Installation
    • Press URL 
    • Installation 

Sonata Stats

50
  • Installation 
  • Sonata Stats 
  • Introduction 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users 
    • Roles 
    • Users Management 
  • Reports
    • Agents By Hour 
    • Agents Session by Hour 
    • Agents Pauses 
    • Agents Availability 
    • Session Details 
    • Agents 
    • Lost Call By Hour 
    • Month 
    • Day Of Week 
    • Day 
    • By Hour 
    • Traffic 
    • Outgoing Calls Details 
    • Answered Calls Details 
    • Abandoned Calls 
    • By Queue 
    • Lost Calls By Agents 
    • By Agents 
    • Service Level 
    • Call Reports 
    • Dashboard 
    • Summary 
    • Reports 
  • Settings
    • Technical Specification 
    • Report Scheduler 
    • Report Builder 
    • Email Templates
    • Shifts 
    • PBX Settings 
    • Report Settings
    • Email Settings 
    • Settings 
  • Formulas
    • Formulas
  • Report Parameters
    • Export Data 
    • Max pause allowed (minutes) 
    • Max session allowed (hours) 
    • Time Interval 
    • Filters 
    • Shifts (Optional) 
    • Date 
    • Agents 
    • Queues 
    • Report Parameters 

Sonata Switchboard

25
  • Press URL 
  • Installation 
  • Introduction 
  • Switchboard
    • HTML Embed 
    • Extensions Summary 
    • Queue Wallboard 
    • Trunk 
    • Queues Call Counter 
    • Queue Overview 
    • Queue Members Summary 
    • Queues Stats Summary 
    • Parking Lots 
    • Conferences 
    • Queues 
    • Extensions and Console Mode 
    • My Queues 
    • My Extension 
    • Switchboard 
  • Administration
    • Technical Specification 
    • Layout Management 
    • License 
    • Settings 
    • Roles 
    • Users 
    • Administration

Vitxi

28
  • Server Preparations
    • Create a VitXi Extension 
    • Firewall Settings 
    • RTP Settings 
    • WebRTC Profile Settings 
    • Create a certificate and enable HTTP 
    • Install VitXi  
    • VitalPBX Server Preparations 
    • Introduction 
  • Installation
    • Menu
    • Installation 
    • VitXi WebRTC 
  • Chats
    • Chats 
  • Groups
    • Groups 
  • Contacts
    • Contacts 
  • Calls
    • Placing Calls  
    • Recordings  
    • Voice Mail Messages 
    • Call History 
  • Settings
    • PBX Settings 
    • ICE Servers 
    • Mail Settings 
    • Social Networks 
    • BFL Settings 
    • Agent Profiles 
    • Groups 
    • Roles 
    • Users 
    • Settings 
  • Home
  • Docs
  • VitalPBX
  • API and AMI

API and AMI

  • Introduction
  • API
  • AMI (Asterisk Management Interface)

With our wiki website by your side, become a master of this top-notch communication system in no time!

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