Extensions Summary 

Shows a list of the extensions selected when creating the Widget. Details are shown below: 

Below we will describe each of the columns displayed in the Widget. 

  • Extensions, Extension Number and Name. 
  • Reg Status, Green à Registered, Red à Not registered. 
  • DND, Green à The extension is not available. Gray à The extension is available. 
  • Q. Status, Green à The extension is registered in the queue. Red à the extension is not registered in any queue, Red Man with line à The extension does not belong to any queue. 
  • In Call, Yes à the extension is on a call. No à the extension is free. 
  • N. Out Calls, Number of outgoing calls on the current day. 
  • N. In Calls, Number of incoming calls on the current day. 
  • Total Calls, Number of outgoing and incoming calls on the current day. 
  • Last Out Call, Shows how long ago the last outgoing call of the current day was from the extension. 
  • Last In Call, Shows how long ago the last incoming call was for the current day from the extension. 
  • Pause Reason, Shows the reason for the extension’s last pause. 
  • Details, Shows details of incoming, outgoing and internal calls of the extension. 
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Updated on December 18, 2023