In Call Centers, is it by norm to have work shifts, for example:
- Shift 1: 08:00 AM through 04:00 PM
- Shift 2: 04:00 PM through 12:00 PM
- Shift 3: 12:00 PM through 08:00 AM
In Sonata Stats it is possible to create these shifts, so that they are taken into account at the moment of generating the report. If we do not select a shift, the 24 hours of the day will be taken into account
