We have now seen how we can prioritize callers inside a queue with Queue VIPs, and how you can add weight to a queue so it has higher priority over other queues. You can also add priority to a queue dynamically to a queue using Queue Priorities. To create a Queue Priority you must go to PBX > Call Center > Queue Priorities.
The module is simple to use. You must add a Description to identify the priority, followed by the Priority level and the Destination.
The Priority level establishes its priority, the higher the better. And the destination is always a queue. You can then set this Queue Priority as a destination in an IVR or inbound route, and the priority is set.
