Sonata Recordings Management is a software through which you can manage the recordings of your PBX. With Sonata RM you have the following options:
Panel
In the Main Panel, the Agent can observe his or her latest calls, the Supervisor can see the last calls of his or her Team, and the Administrator the last calls of the system. It is also possible to manage Flag, Reference and Note, as well as listen to the recording. Only the Supervisor or Administrator can qualify the call.
Flag
It is possible to catalog the type of call using different color flags associated with different texts. These allow us to search for calls by flag type, for example: Green Flag -> Sale, Red Flag -> Support, etc.
Team
With Sonata RM you can group the Agents by Team, that way only the Supervisor is allowed to see the recordings of the Team to which it is associated.
Sonata Suite is a set of programs that integrate with platforms based on Asterisk, below the list of these programs:
- SwitchBoard
- Billing System
- Recordings Management System
- Stats (Call Center Reports)
- Dailer
