The Sonata Switchboard is the perfect way to.
With its easy-to-use platform, you can keep track of all calls and ensure that each agent is performing at their best.
You can see who’s on the phone and how long each call takes. As a result, you’ll be able to spot problems and solve them quickly before they become a more significant issue.
With real-time supervision, you can keep an eye on their progress and make sure they are following your protocols.
Whether you’re looking to increase efficiency or make sure your customers are getting the best possible service, the Sonata Switchboard is the solution for you.
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