Sonata Stats improves decision-making by giving insights and statistics to your call center procedures.
It offers a wide range of features and tools, making it easy to manage customer interactions and improve communication.
It’s the perfect tool for Call Centers that want to measure the performance of their Queues and Agents. You can track call wait times, average handle time, and more with powerful reporting features.
Also, you can see how your agents perform by sorting data by agent or queue.
You can enhance your contact center operations and provide better customer service using Sonata Stats.
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