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Sonata Stats

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  • Installation 
  • Sonata Stats 
  • Introduction 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users 
    • Roles 
    • Users Management 
  • Reports
    • Agents By Hour 
    • Agents Session by Hour 
    • Agents Pauses 
    • Agents Availability 
    • Session Details 
    • Agents 
    • Lost Call By Hour 
    • Month 
    • Day Of Week 
    • Day 
    • By Hour 
    • Traffic 
    • Outgoing Calls Details 
    • Answered Calls Details 
    • Abandoned Calls 
    • By Queue 
    • Lost Calls By Agents 
    • By Agents 
    • Service Level 
    • Call Reports 
    • Dashboard 
    • Summary 
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  • Settings
    • Technical Specification 
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    • Report Builder 
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  • Formulas
    • Formulas
  • Report Parameters
    • Export Data 
    • Max pause allowed (minutes) 
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  • Users Management 

Users Management 

When we enter to Sonata Stats for the first time, we use the admin user we created through the installation wizard. To create new users, it is necessary to go to Users Management > Users, but first we recommend for you to create the role with the permissions for this new user. 

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Updated on December 18, 2023
Roles 

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