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Sonata Stats

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  • Installation 
  • Sonata Stats 
  • Introduction 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users 
    • Roles 
    • Users Management 
  • Reports
    • Agents By Hour 
    • Agents Session by Hour 
    • Agents Pauses 
    • Agents Availability 
    • Session Details 
    • Agents 
    • Lost Call By Hour 
    • Month 
    • Day Of Week 
    • Day 
    • By Hour 
    • Traffic 
    • Outgoing Calls Details 
    • Answered Calls Details 
    • Abandoned Calls 
    • By Queue 
    • Lost Calls By Agents 
    • By Agents 
    • Service Level 
    • Call Reports 
    • Dashboard 
    • Summary 
    • Reports 
  • Settings
    • Technical Specification 
    • Report Scheduler 
    • Report Builder 
    • Email Templates
    • Shifts 
    • PBX Settings 
    • Report Settings
    • Email Settings 
    • Settings 
  • Formulas
    • Formulas
  • Report Parameters
    • Export Data 
    • Max pause allowed (minutes) 
    • Max session allowed (hours) 
    • Time Interval 
    • Filters 
    • Shifts (Optional) 
    • Date 
    • Agents 
    • Queues 
    • Report Parameters 
  • Home
  • Docs
  • Sonata Stats
  • Sonata Stats
  • Introduction 

Introduction 

Sonata Suite is a group of applications that are integrated with VitalPBX, here is a list of the different applications available on the Sonata Suite: 

  • Switchboard 
  • Call Accounting System 
  • Recording Management System 
  • Call Center Reports (Stats) 
  • Dialer 
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Updated on December 14, 2023
Sonata Stats 

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