Queues 

In queues where the Agents that are going to manage one or more campaigns are assigned. The type of campaign is also defined. 

To configure Queues, go to Campaigns/Queues: 

The data to be configured are as follows: 

  • Queue Number, number under which all the events in the queue will be logged. 
  • Description, brief description. 
  • Dial Mode 
  • Automatic Preview, dialing displays the contact to the Agent and a few seconds later dials the number automatically. 
  • Manuel Preview, the dialer displays the contact to the Agent and when the Agent is ready presses a button to place the call. 
  • Members, are the Agents that are going to belong to the queue. These agents should have had their extensions created previously in Users/Users. 
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Updated on December 18, 2023