Here, we will first add a Description to identify the Emergency number list. Next, we can add as many Email Addresses as needed. Whenever we call these numbers, an email is sent to these addresses with the information of where and who placed the emergency call.

The email is based on the email templates we saw previously in our initial configurations. This
template can be modified at Admin > System Settings > Email Templates.

We can then select the Trunk through which the emergency calls will go through. Emergency calls do not go through outbound routes.

This is so calls are assured to go through no matter if you have a PIN list or the appropriate permissions for an outbound route. You might also use a separate service for emergency calls, so you can set that specific trunk here.

Finally, we have the List of Emergency Numbers. Here, we add the Numbers and a Service Name to identify these numbers. We can add as many numbers as we need. Remember to Save and Apply Changes.

With this, we have established the Emergency Numbers. Emergency calls can be placed from any registered device, including Hot Desking devices with no extension assigned. So no matter what, you can always place an emergency call.

Dispatchable locations allow us to identify the location from where an emergency call is placed.
This location can be added to the email sent with the Emergency Call Template to the email
addresses we added to the Emergency Numbers.
For the dispatchable locations, we add a Name to identify this location, and enter the Address
and Caller ID information we will use for this location. Usually, when you have an e911 service,
you identify a location using special Caller ID information. So, you can associate that CID
information with your dispatchable location. You can also set this location as default, so even if
you don’t specify a dispatchable location for an extension or hot desking device, the default
location will be used. You can then Save and Apply Changes. You can create as many
dispatchable locations as you need.
Now, you can assign the dispatchable locations to any extension under the device settings,
and to hot desking devices. Extensions and Hot Desking devices have their own Emergency
CID information so the Caller ID information is different from any External Caller ID.
With this, you now have an Emergency Call flow that will ensure that your end-users can place
emergency calls without any hassle and are safe to call at any time.