For a PIN list, we will need to add a Description to identify this list and add the list of PINs that can be used. PINs can be of any length and are separated by a line break. You can create as many PINs and PIN lists as you need. You can then Save and Apply Changes.

Afterward, you can go ahead and add the PIN list to your outbound route, so any time a call goes through the outbound route, users will be prompted to enter a PIN from the list to be able to complete the call.

You can create multiple Dynamic Destinations, so you need to enter a Description to identify this dynamic destination. Dynamic destinations will query either a MySQL database or an HTTP/HTTPS request with a URL. Depending on the Source Type you choose, the required fields will appear so you can perform your connection and query.

A sample MySQL query can be as follows.

select ‘VIP_CUSTOMER’ as `response` from `customers` where `number` = ‘[CIDNUM]’ 

You can use the [CIDNUM] variable to add the Caller ID Number to your query. Depending on the Response, you can choose a Destination.

You can then use the Dynamic Destination as a destination for any module, for example, an inbound route.

Let’s start with Custom Applications by going to PBX > Applications > Custom Applications.

A custom application allows you to assign a Code to a Destination that does not use one, for example, IVRs. So with the code and destination, all you need is to add a Name and Enable it. Then Save and Apply Changes.

You can then dial the code you just created and you will reach the destination assigned to it.

Now, let’s say you wish to add a code or feature external to your VitalPBX installation and use it as a destination. Like a code in another PBX system, or a cellphone number. For this, we can create a Custom Destination under PBX > Applications > Custom Destinations.

Here, you just add a Description to identify the destination, and the Number to Dial, add Caller ID information if needed, and set a Class of Service. Now, you can set this as a destination in any module, and no matter the Class of Service the extension or module might have, the Custom Destination’s Class of Service is the one considered. This way, if you have a restrictive Class of Service, you can use these Custom Destinations to reach external features.

You can even use a Custom Application that uses a Custom Destination to reach those features.

• BLACKLIST
• *30 – Blacklist a Number. This feature code is used to enter a number you
  wish to blacklist.
• *31 – Remove Number From Blacklist. This feature code is used to remove a
  number from the blacklist.
• *32 – Blacklist Last Caller. This feature code is used to block the last caller
  from the extension dialing this code.
• BUSINESS SERVICES
• *34 – Wakeup Call. This feature code is used to set up a wakeup call to the
  extension dialing this code.
• *35 – Remote Wakeup Call. This feature code is used to set up a wakeup call
  to a remote extension. This feature comes disabled by default, so it needs to
  be enabled before use.
• *37 – Speak Last Number. This feature code is used to listen to the Last
  Number that called the extension dialing this code.
• *38 – Reminder. This feature code is used to set up a reminder to the
  extension dialing this code. The user will record a message and set up the
  time when the reminder is played back to them.
• CALL COMPLETION (CCSS)
• *40 – Call Completion (Toggle). This feature code toggles the Call Completion
  feature on and off.
• *41 – Cancel Call Completion. This feature code cancels a call completion set.
• CALL CENTER
• *50 – Add/Remove Queue Agent. This feature code will log in or log out an
  agent from a specific queue.
• *51 – Pause/Resume Queue Agent. This feature code will Pause or Resume
  an agent from a specific queue.
• *52 – Queues Log In/Log Out. This feature code will log in or log out an agent
  from all the queues they belong to.
• *53 – Queues Pause/Resume. This feature code will Pause or Resume an
  agent from all the queues they belong to.
• *54 – Spy on Extension in Barge Mode. This feature code will spy an
  extension’s call in barge mode, meaning that the extension that dials this code
  is able to speak with both parties in the call they barged into. This feature is
  disabled by default. You need to enable it to use it.
• *55 – Spy on Extension. This feature code will allow the extension that dialed
  the code to listen to the call on another extension. This feature is disabled by
  default and needs to be enabled to be used.
• *56 – Spy on Extension in Whisper Mode. This feature code allows the
  extension that dialed this code to listen to another extension’s call, but can
  only speak to the other extension not the third party in the call. This feature is
  disabled by default and needs to be enabled to be used.
• *57 – Spy Random Channels. This feature code allows the extension that
  dialed this code to listen to a random extension’s call. This feature is disabled
  by default and needs to be enabled to be used.
• *80 – Hot Desking. This feature code allows you to assign an extension
  number with their device set to NONE to a Hot Desking device with no
  extension number.
• *90 – Hot Desking CC. This feature code allows you to assign an extension
  number with their device set to NONE to a Hot Desking device with no
  extension number, and immediately log them into their queues. You can use
  the shortcode of *90#[Extension Number]#[Features Password] to assign
  the extension to the hot desking device and log them into their queues with
  their feature passwords in a single line.
• CALL FORWARD
• *36 – Boss/Secretary (Toggle). This feature code will toggle the Boss/
  Secretary feature on and off for the extension that dialed the code. They need
  to have a Secretary extension assigned for this feature to work.
• *58 – Call Forward Immediately (Toggle). This feature code will toggle on and
  off call forwarding immediately to a number set.
• *59 – Set Call Forward Immediately Number. This feature code allows you to
  set the number to call forward immediately for the extension that dialed this
  code.
• *60 – Call Forward Unavailable (Toggle). This feature code allows you to
  toggle on and off call forwarding to a number set when the extension that
  dialed this code is unavailable.
• *61 – Set Call Forward Unavailable Number. This feature code allows you to
  set the number to call forward when the extension that dialed this code is
  unavailable.
• *62 – Call Forward Busy (Toggle). This feature code allows you to toggle on
  and off call forwarding to a number set when the extension that dialed this
  code is busy.
• *63 – Set Call Forward Busy Number. This feature code allows you to set the
  number to call forward when the extension that dialed this code is busy.
• *64 – Call Forward on No Answer (Toggle). This feature code allows you to
  toggle on and off call forwarding to a number set when the extension that
  dialed this code does not answer the incoming call.
• *65 – Set Call Forward on No Answer Number. This feature code allows you
  to set the number to call forward when the extension that dialed this code
  does not answer the incoming call.
• *66 – Do Not Disturb (Toggle). This feature code allows you to toggle on and
  off the do not disturb feature for the extension that dialed this code.
• *67 – Follow Me (Toggle). This feature code allows you to toggle on and off
  the follow me feature for the extension that dialed this code.
• *69 – Clear all Diversions. This feature code allows you to disable any
  diversions that are turned on for the extension that dialed this code. This can
  be any Call Forward, Boss/Secretary, DND, and Follow Me.
• *96 – Personal Assistant (Toggle). This feature allows you to toggle on and
  off the Personal Assistant for the extension that dialed this code.
• ON CALL FEATURES
• *0 – Disconnect Call. This feature code allows you to disconnect your current
  call. This code is always enabled and cannot be changed.
• *00 – Pause/Resume Outbound Call Recording. This feature code allows
  you to Pause and Resume the recording of your current outbound call. This
  code is always enabled and cannot be changed.
• *07 – Direct Pickup. This feature code allows you to pick up a call ringing in
  another extension directly. To use this code dial *07+Extension Number that is
  ringing.
• *08 – Pickup Group. This feature code allows you to pick up a call ringing
  another extension that belongs to your same Pickup Group.
• *1 – Pause/Resume Inbound Call Recording. This feature code allows you to
  Pause and Resume call recording on your current inbound call. This code
  cannot be disabled or changed.
• *2 – Attended Transfer. This feature code allows you to perform an attended
  transfer of your current call. An attended transfer is when the party you wish to
  transfer the call to needs to answer your call before you transfer the call to
  them. This code cannot be disabled or changed.
• *3 – One Touch Recording. This feature code allows you to perform an ondemand recording of your current call. You need to have on-demand
  recordings enabled on your extension to use this feature. This code cannot be
  disabled or changed.
• *4 – Park Call. This feature code allows you to Park calls to an available
  parking space in the default parking. This code cannot be changed or
  disabled.
• #1 – Blind Transfer. This feature code allows you to perform a blind transfer of
• your current call. A blind transfer means that the call is transferred immediately
• to the party you wish to transfer the call to. This code is always enabled and
• cannot be changed.
• PHONEBOOK DIRECTORY
• 411 – Dial By Name Directory. This feature code allows you to access the
  dial-by-name directory. In this directory, you can partially dial the name of an
  extension to find it.
• TEST SERVICES
• *70 – Speak Date and Time. This feature code will playback the current
  system Date and time.
• *71 – Speak Your Extension Number. This feature code will playback the
  extension number from the extension that dialed this code.
• *72 – Echo Test. This feature code will allow you to perform an echo test. This
  is a test to hear the delay between the system and the extension. Whatever
  you say will be played back to you. The less delay there is, the better the
  connection.
• *73 – Simulate Incoming Call. This feature code will allow you to simulate an
  incoming by having the system call you back after you dial the code.
• SPECIAL FEATURES
• *75 – Lock/Unlock Phone. This feature code will allow you to toggle the lock
  on the extension that dialed this code.
• *76 – Change Features Password. This feature code will allow you to change
  the Features Password from the extension that dialed this code.
• *77 – Remote Substitution. This feature code will allow you to place a call
  from any extension as if you did it from another extension number with their
  privileges. You will be asked for the other extension’s feature password to
  perform this operation.
• *78 – Customer Code. This feature code will allow you to input a customer
  code you have created so it appears in the CDR information.
• *79 – Authorization Code. This feature code will allow you to enter an
  Authorization Code you have created to change the Class of Service for the
  extension that dialed this code for a single call.
• *81 – Night Mode All. This feature code enables all of the Night Modes
  created. Unless the Night Mode has the Ignore Global option enabled.
• *82 – Paging. This feature code will allow you to page a specific extension
  number. You need to dial *82+Extension Number to use this code.
• *83 – Paging Duplex. This feature code allows you to page an extension and
  the other party will be able to talk back. You need to dial *83+Extension
  Number to use this code.
• *88 – Anonymous Calling. This feature code allows you to call another
  extension without showing your Caller ID.
• RECORDINGS & ANNOUNCEMENTS
• *92 – Custom Recording. This feature code allows you to create a custom
  recording. You can then see these recordings in the Recordings Management
  module.
• *93 – Dictation. This feature code allows you to create dictation recordings.
  The Extension needs to have this feature enabled.
• *94 – Record Personal Assistant Message. This feature code allows you to
  record your Personal Assistant menu message.
• *95 – Send Voicemail Message. This feature code allows you to send a
  voicemail message to an extension.
• *97 – Direct Voicemail. This feature code allows you to access the extension
  that dialed this code’s voicemail box.
• *98 – Remote Voicemail. This feature code allows you to access a remote
  voicemail box. The Features Password is needed to access the voicemail box
  remotely.

First, you need to enter the Code you will use to reach this paging group, this can use any digits and the star (*) symbol. Next, add a Description to identify this paging group. Afterward, include the Extensions you wish to page. Again, if these are regular desktop devices, they need to support auto-answering with speaker mode. Otherwise, this will not work. If you want to be able to have a two-way conversation with the paged extensions, you can enable Duplex Audio, so you can speak both ways. With this, you can Save and Apply Changes. Now you can dial the code you created and page the extensions assigned to the paging group.

Additionally, you can add the following settings.

• Announcement – this is an announcement that will play on the selected extensions
  when you call this paging group.
• Timeout – This is the time in seconds after which the paging group call will timeout.
• Mode – Here you establish the Default mode, which is to speak from the device you
  called the paging group, or Announcement, to playback the announcement set to this
  paging group.
• Ignore Forward Call – When this is enabled, if the extension in the paging group has
  a call forward enabled, this will be ignored, and the extension will ring with autoanswer anyway.
• Quiet Mode – This will disable the tone that plays when calling this paging group
  announcing that the extension is being paged.
• Record Paging – This will record the call whenever the paging group is called.
• Skip Busy – This will ignore the status of the extension if the extension is currently in
  a call and ring the device anyway

Finally, you can also establish MulticastRTP IP Addresses through a specific Port. If the devices you wish to page, like a dedicated paging device, use MulticastRTP you can establish its IP Address and port to cast the RTP packets. You can add as many IP Addresses as you need by clicking the green Add button in the right-hand corner.

To create a Pickup Group, you must go to PBX > Applications > Pickup Groups.

First, enter a Description to identify the Pickup Group. Then, we need to add Members. You can add as many members as you want by clicking the green Add button in the right-hand corner. And you can remove them by clicking the red Trash button to the right.

Members are comprised of an Extension number, whether or not they are Members, and whether or not they are Allowed to Pick up. If you are a member, your calls can be picked up, and if you are allowed to pick up you can pick up the calls from another member. So, you can combine these options to select who can pick up calls and whose calls can be picked up within the Pickup Group.

The first thing you will need to establish is the Code for this parking. The code works a little bit differently with parking. The code is used to reach the parking lot as a whole. The parking spaces start from the next number from your code and are defined by the number of Parking Positions you establish. For example, if you set the code to 900 and define 10 parking positions, your parking spaces are from 901 to 910. You can leave the rest of the fields with the default values and Save and Apply Changes.

Additionally, you can configure the following options.

• Parking Time – This is the amount of time in seconds a call can stay in a parking lot
  before returning.
• Comeback Dial Time – This is the amount of time in seconds a parked call will dial
  the device that originally parked the call after timing out in the parking space.
• Courtesy Tone – This option will play back a courtesy tone when picking up a parked
  call. This can playback to the caller, the callee, or both.
• Music on Hold – This is the Music on Hold class that plays while in a parking space.
• Call Transfer – This is used to specify who can execute a DTMF-based transfer in the
  call when picking up a parked call. You can choose between the caller, the callee,
  both, or no.
• Call Re-Parking – This is used to specify who can execute DTMF-based parking in
  the call when picking up a parked call. You can choose between the caller, the callee,
  both, or no.
• Call Hangup – This is used to specify who can execute a DTMF-based hangup in the
  call when picking up a parked call. You can choose between the caller, the callee,
  both, or no.
• Find Slot – This is the order in which the calls get parked. You can choose to use the
  first available position or use the next position based on the last space position used.
• Return to Originator – If this is enabled, after the parked call times out it will return to
  the device that parked the call. If it is disabled, the call will be taken to the Timeout
  Destination.
• Announce Space Number – If enabled, the system will announce the parking
  position in which the call was parked in.
• Record – If enabled, this will record the parked call.

To use the call parking you have a couple of options. If you use the feature code *4 this will park the call using the Default Parking. The parking position used will be based on the Find Slot option you chose. If you have to Announce Space Number enabled, you will hear the parking position in which the call was parked. You can then call this parking space position from any device to retrieve the parked call.

You can also transfer calls to a specific parking position. For example, you can blind transfer a call to parking position 705. Now, anyone can dial 705 to retrieve the parked call.

Parking positions can be set to BLF keys with devices that support monitoring parking spaces. This way, you can monitor the parking space from your device and retrieve parked calls in that space with a single button press. This same BLF key can be used to park calls as well.

Call Parking is a nice way to set an ongoing call aside and retrieve it from any device. This is similar to how calls were placed on hold in traditional PBX systems, and anyone on the same server can retrieve the call.

Simply add a Description to identify this speed dial, set the Speed Dial Code, and enter the Destination number. The Class of Service can be inherited from the extension or module that dialed this speed dial or any Class of Service you specify. Then Save and Apply Changes. Now, whenever you dial the Speed Dial code, you will be calling the longer destination number.

Additionally, you can import and export Speed Dials using the Import/Export Speed Dialing module. This module is located at PBX > Applications > Import/Export Speed Dialing. You can upload a CSV file and click on the green Import Speed Dials button in the lower right-hand corner. To export the Speed Dials you have created, click on the blue Export Speed Dials button in the lower right-hand corner.

First, you need to establish the Code to reach this Voicemail Broadcast Group. The code can be any number and star (*) symbol. Next, we add a Description to identify this group. Lastly, we select the Extensions to include in this group. Only extensions with voicemail enabled are eligible to be part of Voicemail Broadcast Groups. Additionally, you can set a Password to this group so you need to enter a password when dialing the code. Finally, you can enable or disable Skip Instructions, to skip the voice prompts for this feature and leave a voicemail message immediately when calling this Voicemail Broadcast Group.

Now, you can Save and Apply Changes. Whenever you call the code for this voicemail broadcast group, you will be able to leave a voicemail message to multiple extensions at once.

For a callback, we first set a Description so we can identify it. Next, we have the Number and Prefix field. These are used to establish a static number to callback when you reach this callback destination. The prefix is used if it is needed with your outbound routes. If the Number field is left blank, then the Caller ID Number is used instead. You can add a Delay in seconds from when the incoming call ends and the system places the callback. You need a Class of Service since this module places an outbound call, so it needs to have permission to dial the set number. Finally, set the Destination to where the callback will connect with the outgoing call. Save and Apply Changes.

This feature is usually used so it is the business that is charged for the calls instead of your personal phone number. We see this most often used with the DISA module as it will your external phone number and connect you with a DISA so you can use internal features or place outgoing calls from the business’s VitalPBX instead of your personal devices.