Switchboard – VitalPBX Wiki

My Extension

admin — Fri, 01 Dec 2023 16:36:18 +0000

Shows my extension status and management; Transfer, Park and Hang-up (to activate these options you need to select the call).

If your extension belongs to a queue, the menu will appear to manage the Login, Logout, Pause and Unpause when you press the icon.

f you press the calendar icon a call history will appear.

My Queues

admin — Fri, 01 Dec 2023 16:37:47 +0000

Shows all the queues to which the extension belongs.

Possible actions (Right Click over the green, red, or yellow circle)

LogIn, Add the Agent to the Queue
Logout, Remove the Agent off the Queue
Pause/UnPause, Pause or UnPause the Agent on the Queue
Pause with Reason, Pause the Agent on the Queue with specify reason.

Extensions and Console Mode

admin — Fri, 01 Dec 2023 16:40:27 +0000

It shows all extensions with their respective status with the possibility of interacting with them. You can hide extensions that are not registered in the system.

The Console mode only shows the extensions and their status, it does not show the number they are talking with, this is very useful to use as an operator console.

Possible actions (Right Click over the button)

Call, call to selected extension
Blind Transfer, transfer the call to the selected extension.
Attended Transfer, transfer the call to the selected extension with supervision.
Spy, spy selected extension.
Spy & Whisper, Using Chanspy in “whisper” mode, the supervisor can speak directly to the agent without the client hearing.
Barge In, With this feature, the supervisor can join the call and speak to both the agent and the client.
Hang-Up, hang up the call.
LogIn, Add the Agent to the Queue
Logout, Remove the Agent off the Queue

Pause/UnPause, Pause or UnPause the Agent on the Queue

Switchboard

admin — Fri, 01 Dec 2023 16:32:15 +0000

SwitchBoard is an interface with which you can monitor and manage the different activities of your PBX. The different modules that this application has are:

Extensions
Queues
Conferences
Parking Lots
Queues Stats Summary
Queue Calls
Queues Members Summary
Queue Overview
Queues Calls Counter
My Extension
My Queues
Trunks
Queue Wallboard
HTML Embed
Extensions Summary

Queues

admin — Fri, 01 Dec 2023 16:42:28 +0000

Show all Queues

Possible actions (Right Click over Icon or Over the Member)

To add a Dynamic Member just click over the Icon of the Queue.
To Remove Dynamic Member just click over the Member and remove it.
To Pause or Un-Pause the Agent just click over the Agents.

Conferences

admin — Fri, 01 Dec 2023 16:44:29 +0000

Show all the conferences

Possible actions (Right Click over Conference Member)

Kick, remove the Member.
Mute, put the Member in mute.
Un-Mute, remove the mute from the member.

Parking Lots

admin — Fri, 01 Dec 2023 16:47:21 +0000

Show all the Parking Lots

Possible actions (Right Click over parking Number)

Pickup, take the call.

Queues Stats Summary

admin — Fri, 01 Dec 2023 16:49:49 +0000

Show complete information about the Queues.

Information:

Queue, number and name of the Queue.
Strategy, Ring Strategy of the Queue.

Logged In members, Quantity of members that are logged in the Queue.
Available Members, Quantity of members that are available in the Queue.
Queue Calls, current calls in the Queue.
Completed Calls, completed calls in the Queue.
Abandoned Calls, abandoned calls in the Queue.
Service Level, percentage of calls answered before a certain quantity of seconds.
Longest Hold Call, call that has the most time in queue
Hold Time, total hold time.
Talk Time, total talk time.

Queue Members Summary

admin — Fri, 01 Dec 2023 17:00:08 +0000

Show all the Agents with their current status.

Information:

Member, extension and name of the Agent.
Status, Green à Available, Red à Unavailable, Yellow à Pause
InCall, show if Agent is in call.
Calls Taken, quantity of calls taken by the Agent.
Last Call, show the last call attended by the Agent.
Pause Reason, if the Agent is in pause, it shows the reason.
Pause Time, How long the Agent has been paused.
Last Login, How long has the Agent been registered in the Queue.
Call History, Shows a history of the Agent’s calls.

Queue Overview

admin — Fri, 01 Dec 2023 17:07:24 +0000

Show statistics information about the Queue.

Information:

Service Level, percentage of call answered before certain quantity of seconds.
Completed Calls, completed calls in the Queue.
Abandoned Calls, abandoned calls in the Queue.
SLA Target, Number of seconds before which the call should be answered

Waiting Calls, current calls in the Queue.
Longest Hold Call, call that has the most time waiting in queue
Logged In Members, Quantity of members that are logged in the Queue.
Available Members, Quantity of members that are available in the Queue.