Sonata Switchboard – VitalPBX Wiki

Technical Specification

admin — Fri, 01 Dec 2023 17:19:34 +0000

Name	Sonata Switchboard
Version	4.0.0-1
OS	Linux Debian 11 64 bits
Compatibility	VitalPBX 4.x
Database	MariaDB 10.x
Developed Language	PHP, HTML, NodeJS
Necessary Memory	2 GB
Necessary HDD	250 MB
Packet Technology	DEB
Dependency	Already installed in VitalPBX 4.x

admin — Fri, 01 Dec 2023 17:18:00 +0000

You can manage the Layout by pressing the button. If you want to edit the Layout, first choose the Layout and then select Edit.

Possible options:

Edit, change the arrangement or the size of the Widgets, also add a new Widget.
Share/Un-Share, Share Layout with other users.
New, create new Layout
Delete, delete the current Layout.

Note:

You cannot edit or delete the Default Layout.

admin — Fri, 01 Dec 2023 17:16:02 +0000

In this Widget you can embed a web page with the objective of easily accessing it from the Switchboard.

admin — Fri, 01 Dec 2023 17:13:22 +0000

Shows a list of the extensions selected when creating the Widget. Details are shown below:

Below we will describe each of the columns displayed in the Widget.

Extensions, Extension Number and Name.
Reg Status, Green à Registered, Red à Not registered.
DND, Green à The extension is not available. Gray à The extension is available.
Q. Status, Green à The extension is registered in the queue. Red à the extension is not registered in any queue, Red Man with line à The extension does not belong to any queue.
In Call, Yes à the extension is on a call. No à the extension is free.
N. Out Calls, Number of outgoing calls on the current day.
N. In Calls, Number of incoming calls on the current day.
Total Calls, Number of outgoing and incoming calls on the current day.
Last Out Call, Shows how long ago the last outgoing call of the current day was from the extension.
Last In Call, Shows how long ago the last incoming call was for the current day from the extension.
Pause Reason, Shows the reason for the extension’s last pause.
Details, Shows details of incoming, outgoing and internal calls of the extension.

admin — Fri, 01 Dec 2023 17:11:43 +0000

Shows the status of each queue in real time. The data shown is shown below:

admin — Fri, 01 Dec 2023 17:10:38 +0000

In the trunk Widget you can see the activity of the PJSIP and IAX trunks. Below we show an image of how it would look when there is activity.

The green box shows the trunk technology, the gray circle shows the number of busy channels.

admin — Fri, 01 Dec 2023 17:09:29 +0000

Show real time Queue calls counter.

Information:

admin — Fri, 01 Dec 2023 17:07:24 +0000

Show statistics information about the Queue.

Information:

Service Level, percentage of call answered before certain quantity of seconds.
Completed Calls, completed calls in the Queue.
Abandoned Calls, abandoned calls in the Queue.
SLA Target, Number of seconds before which the call should be answered

admin — Fri, 01 Dec 2023 17:00:08 +0000

Show all the Agents with their current status.

Information:

admin — Fri, 01 Dec 2023 16:49:49 +0000

Show complete information about the Queues.

Information:

Logged In members, Quantity of members that are logged in the Queue.
Available Members, Quantity of members that are available in the Queue.
Queue Calls, current calls in the Queue.
Completed Calls, completed calls in the Queue.
Abandoned Calls, abandoned calls in the Queue.
Service Level, percentage of calls answered before a certain quantity of seconds.
Longest Hold Call, call that has the most time in queue
Hold Time, total hold time.
Talk Time, total talk time.