Possible options: 

• Edit, change the arrangement or the size of the Widgets, also add a new Widget. 
• Share/Un-Share, Share Layout with other users. 
• New, create new Layout 
• Delete, delete the current Layout. 

Note: 

You cannot edit or delete the Default Layout. 

Below we will describe each of the columns displayed in the Widget. 

• Extensions, Extension Number and Name. 
• Reg Status, Green à Registered, Red à Not registered. 
• DND, Green à The extension is not available. Gray à The extension is available. 
• Q. Status, Green à The extension is registered in the queue. Red à the extension is not registered in any queue, Red Man with line à The extension does not belong to any queue. 
• In Call, Yes à the extension is on a call. No à the extension is free. 
• N. Out Calls, Number of outgoing calls on the current day. 
• N. In Calls, Number of incoming calls on the current day. 
• Total Calls, Number of outgoing and incoming calls on the current day. 
• Last Out Call, Shows how long ago the last outgoing call of the current day was from the extension. 
• Last In Call, Shows how long ago the last incoming call was for the current day from the extension. 
• Pause Reason, Shows the reason for the extension’s last pause. 
• Details, Shows details of incoming, outgoing and internal calls of the extension. 

The green box shows the trunk technology, the gray circle shows the number of busy channels.

Information: 

• Big Number, current calls in the Queue. 
• Abandoned Calls, abandoned calls in the Queue. 
• Completed Calls, completed calls in the Queue. 
• Audio an incoming call 

Information: 

• Service Level, percentage of call answered before certain quantity of seconds. 
• Completed Calls, completed calls in the Queue. 
• Abandoned Calls, abandoned calls in the Queue. 
• SLA Target, Number of seconds before which the call should be answered 

• Waiting Calls, current calls in the Queue. 
• Longest Hold Call, call that has the most time waiting in queue 
• Logged In Members, Quantity of members that are logged in the Queue. 
• Available Members, Quantity of members that are available in the Queue. 

Information: 

Information: 

• Queue, number and name of the Queue. 
• Strategy, Ring Strategy of the Queue. 

• Logged In members, Quantity of members that are logged in the Queue. 
• Available Members, Quantity of members that are available in the Queue. 
• Queue Calls, current calls in the Queue. 
• Completed Calls, completed calls in the Queue. 
• Abandoned Calls, abandoned calls in the Queue. 
• Service Level, percentage of calls answered before a certain quantity of seconds. 
• Longest Hold Call, call that has the most time in queue 
• Hold Time, total hold time. 
• Talk Time, total talk time.