Sonata Dialer – VitalPBX Wiki

Technical Specifications

admin — Fri, 01 Dec 2023 13:07:34 +0000

Name	Sonata Dialer
Version	4.0.0-1
OS	Linux Debian 11
Compatibility	VitalPBX 4.x
Database	MariaDB 10x or higher
Developed Language	PHP 8, HTML,
Necessary Memory	2 GB
Necessary HDD	500 MB
Packet Technology	DEB
Dependency	Already installed in VitalPBX 4.x

Agent Console

admin — Fri, 01 Dec 2023 13:06:33 +0000

When a user registers to the app as an agent, the following screen will be displayed.

Here you can select in which queue you want to register.

And after selecting the queue the following screen will appear where the calls will be initiated.

PBX Settings

admin — Fri, 01 Dec 2023 13:03:40 +0000

Although these parameters are configured when installing the App, it is possible to modify them later. To modify these initial settings, go to Settings/PBX Settings.

The parameters that can be configured are as follows:

Host, server where VitalPBX is installed, if the dialer is installed on the same server as VitalPBX, you must select localhost.
Port, configuration port, usually 443.
Secure, secure connection. You must select.
PJSIP Port, registration port for PJSIP extensions.
WSS Port, port for WebRTC to work.
App Key, when using the dialer on the same VitalPBX server it is not necessary to add an API Key.

ICE Servers

admin — Fri, 01 Dec 2023 12:59:39 +0000

Sonata Dialer incorporates a Softphone integrated in the Agent console, this softphone uses WebRTC technology, for which it is advisable to configure ICE Servers. Google servers can be used. To perform this configuration, go to Settings/ICE Servers.

General Settings

admin — Fri, 01 Dec 2023 12:56:48 +0000

For the campaigns to run at the correct time and the reports to have the correct time it is necessary to configure the Time Zone. To do this go to Settings/General Settings.

Settings

admin — Fri, 01 Dec 2023 12:55:36 +0000

In Settings we are going to configure the Time Zone, Ice Server and PBX Settings.

System Permission

admin — Fri, 01 Dec 2023 12:47:27 +0000

On many occasions the system is used by several departments in a company and we do not want one area to see what the other area is doing. This is where you configure which queues, agents and campaign the administrative user will have access to.

Roles

admin — Fri, 01 Dec 2023 12:45:00 +0000

In Roles we create the profiles that the system administrators are going to have.

Pause Profiles

admin — Fri, 01 Dec 2023 12:42:18 +0000

Here we are going to create the profiles of the causes of pause of the Agents.

Users

admin — Thu, 30 Nov 2023 22:42:44 +0000

In users create and configure the following options.

User, user creation and modification.
Agent Profile, creation of causes of breaks for Users (Agents).
Roles, creation of User permissions.
System Permissions, creation of access to Agents, Campaigns and Queue. In order for a User not to be able to see other campaigns to which he/she is allowed to access.

In order to access the system, it is necessary to create users, there are two types of users:

Admin, is for system administrators, it is not associated with any extension.
Agent, is for Agents, it has to be associated to a device (Extension).

he data to consider when creating a user are as follows:

Full Name, full name to identify the User.
Username, short name to log in to the system.
Agent Profile, type of pause profile if the user is an Agent.
Extension, extension associated to the user. Necessary when dealing with an Agent.
Enable Softphone, it is possible to have a WebRTC softphone integrated in the same Agent interface. When this option is enabled, it will appear. Please note that for this softphone to work you must have a VitXi license.
Email, e-mail associated with the user.
Role, by selecting “agent” this user becomes an Agent, any other role you choose is administrative.
Password, password to login.
Password Confirmation, confirmation of password to enter.
Device, device to be associated with the Agent. It must be previously created in VitalPBX.