Queue Members Summary 

Show all the Agents with their current status. 

Information: 

  • Member, extension and name of the Agent. 
  • Status, Green à Available, Red à Unavailable, Yellow à Pause 
  • InCall, show if Agent is in call. 
  • Calls Taken, quantity of calls taken by the Agent. 
  • Last Call, show the last call attended by the Agent. 
  • Pause Reason, if the Agent is in pause, it shows the reason. 
  • Pause Time, How long the Agent has been paused. 
  • Last Login, How long has the Agent been registered in the Queue. 
  • Call History, Shows a history of the Agent’s calls. 
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Updated on December 18, 2023